Rising applied sciences, fintechs, altering buyer conduct, and the decomposition of the banking business are only a few of the elements influencing banking know-how funding traits — and, thus, how banks rework. To learn the way banks are planning to prioritize their know-how investments in 2022, my colleague Martha Bennett and I interviewed and surveyed greater than two dozen banking enterprise and know-how decision-makers and resolution companions. We centered on their curiosity and deliberate investments in near 30 completely different applied sciences. What did we study? For starters:
- Whereas banks proceed to control prices, there’s a powerful concentrate on income progress and enhancing each buyer expertise and merchandise — all that in an business that faces unprecedented change.
- A couple of applied sciences, akin to APIs, easy chatbots, and easy robotic course of automation, should not rising anymore. Adoption charges differ by know-how, nonetheless, as tech groups broadly construct on
